CRAQO CUSTOMER CARE
Frequently Asked Questions
Everything you need to know, in one place.
What is CRAQO?
CRAQO is a premium crafted chocolate brand created for those who appreciate bold flavours, luxurious textures and indulgent experiences. We believe chocolate should be more than a treat — it should be something worth craving.
What makes CRAQO different?
Every CRAQO creation has its own character—from intense dark chocolate to creamy milk chocolate and distinctive flavour combinations. Our collection brings together taste, texture and presentation for a complete sensory experience.
How should I store my CRAQO chocolate?
Store your chocolate in a cool, dry place, away from direct sunlight, moisture and strong odours. Follow the storage instructions printed on the packaging to preserve its flavour and texture.
How long will my chocolate stay fresh?
The best-before date is printed on each pack. For the best experience, follow the storage instructions and keep any remaining chocolate securely wrapped after opening.
Is CRAQO suitable for gifting?
CRAQO’s premium presentation makes it a thoughtful choice for celebrations, meaningful gestures and everyday surprises. Explore the collection to find a flavour that suits the occasion.
Do CRAQO chocolates contain allergens?
Some products may contain milk, nuts, soy or other allergens. Please check the ingredient and allergen declarations on the individual product packaging before consumption.
How do I place an order?
Select your preferred chocolates, add them to your cart and proceed to checkout. Review your items, delivery address and contact details before completing payment.
How can I confirm that my order was placed successfully?
After a successful checkout, you should see an order confirmation with an order number. If you are unsure whether your order was completed, contact us with the email address or phone number used at checkout.
What should I do if my payment is deducted but I receive no order confirmation?
Contact us with your payment reference, transaction date and checkout contact details. Our team will help verify the payment and order status. Never share your card PIN, CVV or OTP.
Can I change or cancel my order?
Please contact us as soon as possible with your order number and requested change. We will check the order’s status and confirm whether a change or cancellation is still possible.
Do you deliver to my location?
Enter your delivery address or PIN code at checkout to check availability. If your location is unavailable, contact us for assistance before placing an order.
How much does shipping cost?
Applicable shipping charges and any available shipping offers are displayed at checkout before payment.
What should I do if my delivery is delayed?
Check any tracking information provided for the latest update. If your parcel appears delayed or tracking is unclear, contact us with your order number so we can investigate.
When will my order arrive?
Please refer to the delivery estimate provided for your order. Delivery times may vary depending on your location, order processing and courier conditions.
How do I request a return or report a problem?
Contact us with your order number, a description of the issue and clear photographs where relevant. Our team will review your request in line with our published Returns & Refund Policy.
What if my chocolate arrives damaged or melted?
Please photograph the chocolate, its packaging and the shipping label, then contact us promptly. Keep the product and packaging while we review the issue and confirm the appropriate resolution.
What if I receive the wrong product or an item is missing?
Contact us with your order number and photographs of the items and packaging received. We will verify the details and help resolve the issue.
How will I know whether my refund or replacement is approved?
Our team will communicate the outcome after reviewing your request. If approved, we will confirm the next steps and the applicable processing or delivery timeline.
Still have questions? Our team is here to help.
Contact CRAQO →