Privacy policy
PRIVACY POLICY
CRAQO — Premium Crafted Chocolate
Last Updated: October 19, 2026
1. Introduction
Welcome to CRAQO.
At CRAQO, we believe that exceptional experiences begin with trust. Your privacy is important to us, and we are committed to handling your personal information responsibly, transparently, and securely.
This Privacy Policy explains how CRAQO ("CRAQO," "we," "our," or "us") collects, uses, stores, processes, and shares personal information when you visit our website, browse our chocolate collections, place an order, subscribe to our communications, or otherwise interact with our online store and related services (collectively, the "Services").
Our online store is powered by Shopify, which provides the ecommerce infrastructure used to operate our Services.
By accessing or using our Services, you acknowledge that you have been provided with this Privacy Policy. Where required by applicable law, we will request your consent for specific uses of your personal information.
We encourage you to read this policy carefully to understand how your information is handled.
2. Personal Information We Collect
Depending on how you interact with CRAQO, we may collect the following categories of personal information:
A. Personal and Contact Information
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Full name
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Email address
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Mobile or telephone number
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Billing and shipping addresses
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Other information you voluntarily provide
B. Order and Transaction Information
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Products purchased
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Order details and order history
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Billing and payment confirmation information
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Shipping and delivery details
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Refund, return, and cancellation requests
C. Payment Information
Payments made through our website are processed using Shopify-supported payment gateways and payment service providers.
Payment-related information may be collected and processed by these providers to complete transactions, verify payments, and prevent fraud.
CRAQO generally receives payment status, transaction references, and other information necessary to manage orders. We do not ordinarily receive or store complete payment card details processed securely by payment service providers.
D. Account Information
If you create a customer account, we may process your account identifiers, login-related information, preferences, saved addresses, and purchase history.
E. Device and Website Usage Information
When you visit our website, we or our service providers may automatically collect:
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IP address
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Browser type and version
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Device type and operating system
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Pages visited and browsing activity
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Product searches and interactions
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Shopping cart activity
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Referring website information
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Cookie identifiers and similar technical information
F. Communications
We may collect information you share when contacting us through email, telephone, WhatsApp, social media, website forms, or customer support channels.
We collect only the information reasonably necessary for the purposes described in this policy.
3. How We Collect Your Information
CRAQO may collect personal information through:
Direct interactions: When you place an order, create an account, subscribe to updates, contact customer support, or voluntarily submit information.
Automatic technologies: Through cookies, pixels, analytics tools, and similar technologies when you browse our website.
Service providers: Including Shopify, payment processors, logistics partners, and customer support providers.
Advertising and marketing partners: Where applicable and permitted by law, including information generated through interactions with our advertisements and marketing campaigns.
4. How We Use Your Personal Information
CRAQO processes personal information for the following purposes:
Order Processing and Fulfilment
To confirm orders, process payments, prepare purchases, arrange shipping, provide delivery updates, and manage returns or refunds.
Customer Support
To respond to questions, resolve complaints, assist with purchases, and provide customer service.
Website Improvement
To understand website performance, improve navigation, troubleshoot technical issues, and enhance the shopping experience.
Personalisation
To remember preferences, display relevant products, and improve the relevance of our website content.
Marketing and Promotions
To communicate product launches, exclusive collections, promotional offers, and other CRAQO updates, subject to applicable consent and marketing requirements.
Security and Fraud Prevention
To protect our website, investigate suspicious transactions, prevent unauthorised access, and maintain a secure shopping environment.
Legal and Regulatory Compliance
To maintain necessary records, respond to lawful requests, comply with tax and accounting obligations, and fulfil other applicable legal requirements.
We process personal information only where permitted by applicable law, including where necessary to provide requested services, comply with legal obligations, or where valid consent or another applicable legal basis exists.
5. Cookies and Tracking Technologies
CRAQO uses, or may use, cookies, pixels, and similar technologies to operate our website and improve customer experiences.
These technologies may include:
Essential Cookies
Required for core website functions such as shopping carts, checkout, security, and account access.
Analytics Cookies
Used to understand website traffic, visitor interactions, and store performance.
Functional Cookies
Used to remember preferences and support a more convenient shopping experience.
Advertising and Marketing Cookies
Used to measure advertising performance, understand interactions with our promotions, and display relevant advertisements where permitted.
Our website may use services such as:
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Shopify analytics and customer privacy technologies
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Google Analytics
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Meta Pixel for Facebook and Instagram advertising
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Other marketing technologies disclosed through our website's privacy controls
Where required by applicable law, we request consent before activating non-essential cookies or tracking technologies.
You may manage your cookie preferences using the privacy controls available on our website or through your browser settings. Disabling certain cookies may affect website functionality.
6. Email, SMS and WhatsApp Marketing
CRAQO may communicate with customers through email, SMS, WhatsApp, and other permitted communication channels.
Marketing communications may include:
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New chocolate launches
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Special collections
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Promotional offers
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Seasonal campaigns
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Product announcements
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Exclusive customer updates
We send promotional communications where you have provided the required consent or where otherwise permitted by applicable law.
You may withdraw your consent or opt out of promotional communications at any time.
For email marketing, you can use the unsubscribe link included in our promotional emails.
For WhatsApp or SMS marketing, you may follow the opt-out instructions provided in the message or contact our support team.
Withdrawing marketing consent does not prevent CRAQO from sending necessary transactional communications, including order confirmations, payment notifications, and delivery updates.
7. Sharing Your Personal Information
CRAQO does not disclose personal information to unrelated third parties for their independent use except as described in this policy, where you direct us to do so, or where otherwise permitted or required by law.
We may share personal information with:
Shopify
To host and operate our online store, provide ecommerce functionality, support checkout, and enable related services.
Payment Service Providers
To process payments, verify transactions, manage refunds, and prevent payment fraud.
Shipping and Logistics Partners
To deliver orders, provide shipment updates, and resolve delivery-related issues.
Marketing and Analytics Providers
Including Google, Meta, and other service providers used to measure website performance, deliver marketing communications, or support advertising activities.
Technology and Customer Support Providers
To maintain our website, provide technical services, store information, and respond to customer inquiries.
Government or Regulatory Authorities
Where disclosure is necessary to comply with applicable law, lawful requests, or legal proceedings.
Business Transfers
In connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable legal protections.
Some providers may process personal information under their own privacy policies.
8. Shopify and Enhanced Services
CRAQO's online store is hosted by Shopify.
Shopify collects and processes personal information relating to your access to and use of our store to provide and improve ecommerce services, including checkout, payments, security, analytics, and related functionality.
Information submitted through our store may be shared with Shopify and relevant service providers, including providers located outside India.
Where Shopify Network Intelligence or related enhanced services are enabled, Shopify may also process information about interactions with CRAQO, Shopify, and other merchants to provide enhanced features, such as personalised shopping experiences, improved services, fraud prevention, and advertising-related functionality.
Shopify is responsible for certain processing activities it performs for its own purposes, as described in its privacy documentation.
For further information, please review:
Shopify Consumer Privacy Policy
Depending on your location, you may be able to exercise certain privacy rights directly through Shopify's Privacy Portal.
9. Data Security
CRAQO takes the protection of customer information seriously.
We use appropriate administrative, technical, and organisational measures, including safeguards provided by our ecommerce and service partners, to help protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.
These measures may include secure payment processing, access controls, and security monitoring.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
We encourage customers to protect their account credentials and avoid sharing sensitive information through unsecured channels.
If a personal-data breach occurs, CRAQO will take appropriate steps to investigate, contain, and address the incident, including providing notifications where required by applicable law.
10. Data Retention
CRAQO retains personal information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise required or permitted by applicable law.
Retention periods may depend on:
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Order fulfilment and customer service requirements
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Account management
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Tax, accounting, and legal recordkeeping
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Fraud prevention and security
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Dispute resolution
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Applicable statutory obligations
When personal information is no longer required, we will take reasonable steps to delete, anonymise, or otherwise securely dispose of it, subject to applicable legal and operational requirements.
11. Your Privacy Rights
Depending on applicable law and your location, you may have rights relating to your personal information.
These may include:
Access: Request information about personal data held or processed by CRAQO.
Correction: Request correction or updating of inaccurate or incomplete personal information.
Deletion: Request deletion of eligible personal information, subject to applicable legal obligations.
Withdrawal of Consent: Withdraw consent for processing activities based on your consent.
Marketing Preferences: Opt out of promotional communications.
Grievance Redressal: Raise concerns or complaints regarding the handling of your personal information.
Other Applicable Rights: Exercise additional rights available under relevant data-protection laws, including portability, objection, or nomination rights where applicable.
To exercise your rights, contact us at:
We may request information reasonably necessary to verify your identity before processing a privacy request.
We will respond in accordance with applicable legal requirements.
12. Children's Privacy
CRAQO's online store is intended for customers who are legally permitted to make purchases.
Our Services are not directed toward children, and we do not knowingly collect children's personal information for marketing purposes.
Where applicable law requires parental or guardian consent for processing a child's personal information, we will seek the necessary consent before such processing.
If you believe that a child has provided personal information to CRAQO without appropriate authorisation, please contact us so that we can review the matter and take appropriate action.
13. International Data Transfers
CRAQO operates from India, but our ecommerce platform and certain service providers may process or store information in other countries.
As a result, personal information may be transferred to, stored in, or processed outside India.
Where international transfers occur, we will take steps required by applicable law and use appropriate contractual, technical, or organisational safeguards where necessary.
For customers in jurisdictions with additional international-transfer requirements, relevant protections will be applied as required by law.
14. Third-Party Websites and Social Media
Our website may contain links to third-party websites, social media platforms, payment services, or other external services.
These third parties operate independently and may have their own privacy policies and information-handling practices.
CRAQO is not responsible for the privacy practices, security, or content of websites and services that we do not control.
We encourage customers to review the privacy policies of external services before sharing personal information.
15. Legal Compliance and Indian Data Protection
CRAQO is based in India and is committed to complying with applicable Indian privacy and data-protection laws, including relevant provisions of the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, and associated rules, as and when applicable and in force.
We aim to provide clear information about personal-data collection and processing, obtain consent where required, respect applicable customer privacy rights, and maintain appropriate procedures for handling privacy requests and grievances.
Where additional notices, consent mechanisms, or other procedures are required by applicable law, these will be provided or implemented as necessary.
16. Privacy Complaints and Grievance Redressal
If you have any concerns regarding the collection, processing, use, or protection of your personal information, please contact CRAQO using the details below.
Privacy and Grievance Contact
CRAQO Customer Support
Email: support.craqo@gmail.com
Phone: +91 636 000 7266
We will review your concern and respond within the period required by applicable law.
Where available under applicable law, you may also have the right to approach the relevant data-protection authority or regulatory body.
17. Changes to This Privacy Policy
CRAQO may update this Privacy Policy periodically to reflect changes in our business operations, technologies, services, legal obligations, or privacy practices.
Any changes will be published on this page, together with an updated revision date.
Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes affecting personal-information processing.
We encourage customers to review this policy periodically.
18. Contact Information
For questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:
CRAQO — Premium Crafted Chocolate
Email: support.craqo@gmail.com
Phone: +91 636 000 7266
Business Address:
Bommasandra Jigani Link Road, Ground Floor
Jigani, Karnataka – 560105
India
For order-related inquiries, delivery assistance, product questions, or customer support, you may contact us using the same details.
CRAQO — Crafted to Crave. Committed to Trust.