TERMS OF SERVICE

CRAQO — Premium Crafted Chocolate

Last Updated: October 19, 2026

1. Overview

Welcome to CRAQO.

CRAQO operates this website and online store to provide customers with a premium chocolate shopping experience. Throughout these Terms of Service, the terms "CRAQO," "we," "us," and "our" refer to the business operating the CRAQO brand and website.

Our store is powered by Shopify, which provides the ecommerce platform enabling us to offer our products and services online.

By accessing our website, browsing our collections, placing an order, or using any of our services, you agree to comply with these Terms of Service and all applicable laws.

If you do not agree with these Terms, please refrain from using our website or purchasing our products.

We encourage you to read these Terms carefully before making a purchase.

2. Eligibility and Use of Our Website

By using our website or placing an order, you confirm that you are legally capable of entering into a binding contract under applicable law or are acting with the necessary consent or authorisation of a parent or legal guardian.

You agree to use our website only for lawful purposes.

You must not:

• Use our website for fraudulent or unlawful activities.

• Provide false or misleading information.

• Attempt to gain unauthorised access to our systems.

• Interfere with website security or functionality.

• Upload malicious software, viruses, or harmful code.

• Copy, reproduce, or commercially exploit our website content without permission.

CRAQO reserves the right to restrict access or cancel transactions involving suspected misuse, fraud, or unlawful activity, subject to applicable law.

3. Products and Product Information

CRAQO offers premium crafted chocolate products, including dark chocolate, milk chocolate, and specialty chocolate flavours.

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, weights, pricing, and other information displayed on our website are accurate and up to date.

However, minor variations may occur due to manufacturing processes, packaging updates, photography, lighting, or display settings.

Product photographs are intended to represent our products as accurately as reasonably possible.

The actual product packaging and legally required label information should be referred to for final details regarding ingredients, allergens, nutritional information, net quantity, and storage instructions.

We reserve the right to update product descriptions, packaging, and product availability without prior notice, subject to applicable law.

4. Food Safety, Allergens and Storage

CRAQO chocolates are food products intended for consumption.

Customers should carefully review the ingredient list, allergen declarations, storage instructions, and best-before information printed on the product packaging before consumption.

Some products may contain or be manufactured in environments where allergens such as milk, nuts, soy, or other ingredients are present. The specific allergen declaration on each product label should be consulted.

Customers with food allergies, intolerances, or dietary restrictions are responsible for reviewing the relevant product information and may contact CRAQO for clarification before purchasing.

Chocolate Storage

Chocolate is sensitive to temperature, humidity, and direct sunlight.

For the best experience, store CRAQO chocolates in a cool, dry environment according to the instructions printed on the packaging.

Exposure to heat may cause melting, changes in texture, or cocoa butter bloom.

If you receive a product that is damaged, defective, or unsuitable for consumption, please contact our customer support team in accordance with our Return & Refund Policy.

Nothing in this section limits any rights available under applicable food safety or consumer protection laws.

5. Pricing and Availability

All product prices displayed on our website are in Indian Rupees (INR), unless otherwise stated.

Applicable taxes and additional charges will be displayed or disclosed as required by law.

Shipping charges, where applicable, will be communicated during checkout before order confirmation.

We make reasonable efforts to maintain accurate pricing and availability information.

If a product is unavailable or an obvious pricing or listing error affects an order, we may contact you to offer an appropriate resolution, including cancellation and a refund of any payment already collected for the affected items.

We reserve the right to change prices and promotional offers prospectively without prior notice.

Changes will not affect completed purchases except where permitted by applicable law.

6. Orders and Acceptance

Placing an order on our website constitutes a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another supported communication channel.

An automated order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted for fulfilment.

An order is accepted when CRAQO confirms its acceptance or begins fulfilment, subject to applicable law.

We may decline or cancel an order for legitimate reasons, including product unavailability, suspected fraud, payment failure, delivery restrictions, or material order information errors.

If payment has already been collected for an order that CRAQO cancels, an appropriate refund will be initiated in accordance with our Return & Refund Policy and applicable law.

Customers are responsible for providing accurate contact, billing, and shipping information.

7. Payments

CRAQO accepts payment methods made available through our website at checkout.

Payments may be processed by Shopify-supported payment gateways or authorised third-party payment service providers.

By completing a purchase, you authorise the relevant payment provider to process the transaction using your selected payment method.

Payment information is handled in accordance with the relevant provider's security and privacy practices.

CRAQO is not responsible for independent payment service outages or banking delays beyond our reasonable control, but we will assist customers with payment-related concerns involving their orders.

Any refunds will be processed in accordance with our Return & Refund Policy.

8. Shipping and Delivery

CRAQO aims to process and dispatch orders within the timelines communicated on our website or during checkout.

Delivery availability and estimated timelines may vary depending on:

• Customer location and serviceable PIN code.

• Product availability.

• Shipping partner operations.

• Weather and temperature conditions.

• Public holidays.

• Other circumstances affecting transportation.

Estimated delivery dates are provided for guidance unless expressly guaranteed.

We will make reasonable efforts to fulfil orders within communicated timelines and notify customers of significant delays when appropriate.

Customers must provide a complete and accurate delivery address and remain reasonably available to receive their orders.

For further information, please refer to our Shipping Policy.

9. Returns, Refunds and Cancellations

Due to the perishable and temperature-sensitive nature of chocolate, CRAQO generally does not accept routine returns or exchanges for change-of-mind purchases.

However, customers may be eligible for a refund, replacement, or another appropriate remedy if they receive damaged, defective, incorrect, missing, or otherwise non-conforming products.

Customers are encouraged to report such issues within 7 calendar days of delivery, without prejudice to their statutory rights.

Approved refunds are generally targeted for initiation within 5–7 business days.

Orders may be cancelled before packing or dispatch where operationally possible.

All return, refund, and cancellation requests are governed by our Return & Refund Policy and applicable Indian consumer protection laws.

Nothing in these Terms limits remedies available under applicable law.

10. Promotional Offers and Discount Codes

CRAQO may occasionally provide promotional discounts, coupon codes, limited-time offers, or special campaigns.

Unless otherwise stated:

• Offers are valid only during the specified promotional period.

• Discount codes must be applied before completing checkout.

• Certain products or collections may be excluded.

• Multiple promotional offers may not be combined.

• Offers may be subject to stated eligibility or quantity restrictions.

CRAQO reserves the right to withdraw or modify promotions prospectively, subject to applicable law and any commitments already made to customers.

Promotional offers have no cash value unless expressly stated otherwise.

11. Customer Accounts

Customers may be able to create an account on our website.

You are responsible for maintaining the confidentiality of your account credentials and for taking reasonable precautions against unauthorised access.

You agree to provide accurate and current account information.

If you suspect unauthorised access to your account, please contact CRAQO promptly.

We may suspend or restrict accounts involved in suspected fraud, unlawful activity, or material violations of these Terms, subject to applicable law.

12. Intellectual Property

All intellectual property associated with CRAQO, including our brand name, logos, product names, packaging designs, photographs, graphics, website content, written materials, and other original creative assets, belongs to CRAQO or its respective licensors.

Such content may be protected under applicable trademark, copyright, design, and other intellectual property laws.

You may access and use our website content for personal, non-commercial purposes associated with browsing and purchasing our products.

You may not reproduce, distribute, modify, commercially exploit, or use CRAQO's intellectual property without prior written authorisation, except as permitted by applicable law.

Unauthorised use of our brand identity, product imagery, or other protected materials is prohibited.

13. User Reviews and Feedback

Customers may have opportunities to submit product reviews, comments, suggestions, or other feedback.

By submitting content, you confirm that:

• Your submission is based on genuine experience or otherwise accurately represented.

• You have the right to submit the content.

• The content does not violate applicable laws or third-party rights.

• The content is not fraudulent, defamatory, abusive, or misleading.

You grant CRAQO a non-exclusive, worldwide, royalty-free licence to display, reproduce, and use submitted reviews or feedback for legitimate business purposes, subject to applicable privacy laws and any required permissions.

We may moderate content that violates these Terms or applicable law.

We will not knowingly misrepresent customer reviews or manipulate ratings in a manner prohibited by law.

14. Third-Party Services and Links

Our website may contain links to third-party websites or integrate services operated by Shopify, payment providers, delivery partners, analytics providers, or other businesses.

These third-party services may be governed by their own terms and privacy policies.

CRAQO does not control all aspects of independent third-party websites and services.

We are not responsible for their independent content or practices, except to the extent responsibility cannot lawfully be excluded.

We encourage customers to review relevant third-party terms before using external services.

15. Privacy and Personal Information

Your privacy is important to CRAQO.

Our collection, use, storage, and disclosure of personal information are described in our Privacy Policy.

By using our Services, you acknowledge that your personal information will be handled as described in that policy, subject to applicable consent and legal requirements.

Please review our Privacy Policy for information regarding cookies, analytics, marketing communications, Shopify, customer privacy rights, and data protection.

16. Website Availability and Technical Errors

CRAQO makes reasonable efforts to maintain a reliable and secure online shopping experience.

However, website access may occasionally be interrupted due to maintenance, technical issues, connectivity problems, or circumstances outside our reasonable control.

We do not guarantee uninterrupted or error-free website availability.

We may update, maintain, suspend, or modify website functionality when reasonably necessary.

Nothing in this section excludes liability that cannot lawfully be excluded.

17. Disclaimer of Warranties

CRAQO aims to provide accurate product information and quality products that meet applicable standards.

Except for warranties, guarantees, and consumer rights that cannot lawfully be excluded, our website and its informational content are provided on an as-available basis.

We do not guarantee that website content will always be free from technical inaccuracies, interruptions, or temporary errors.

This disclaimer does not affect customers' statutory rights relating to product quality, safety, fitness, descriptions, or remedies for defective goods and deficient services.

18. Limitation of Liability

To the extent permitted by applicable law, CRAQO will not be responsible for indirect or consequential losses arising solely from circumstances beyond our reasonable control or from misuse of our website.

Nothing in these Terms excludes or restricts liability for fraud, wilful misconduct, personal injury caused by negligence, defective products, or any other liability that cannot legally be excluded or limited.

Customers retain all rights and remedies available under applicable Indian consumer protection and product liability laws.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify CRAQO against reasonable losses, claims, or expenses directly arising from your unlawful use of our website, deliberate misuse of our services, or infringement of third-party rights.

This provision does not apply to losses caused by CRAQO's own unlawful conduct, negligence, or breach of applicable obligations.

Nothing in this section limits your statutory consumer rights.

20. Force Majeure

CRAQO will not be responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, governmental restrictions, widespread network outages, or other extraordinary circumstances.

Where such events materially affect an order, we will communicate with the customer and provide an appropriate resolution consistent with applicable law.

This section does not remove any refund or other rights that customers may have under applicable law.

21. Changes to These Terms

CRAQO may update these Terms of Service from time to time to reflect operational, commercial, technological, or legal changes.

Updated Terms will be published on our website with a revised date.

Changes will generally apply prospectively and will not retrospectively remove rights already acquired by customers.

Where required by law, we will provide additional notice or obtain consent before material changes take effect.

22. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent permitted by law.

The remaining provisions will continue to apply, provided that doing so is lawful and consistent with the purpose of these Terms.

23. Entire Agreement

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other applicable terms disclosed on our website, govern your use of CRAQO's Services.

In the event of an inconsistency concerning personal-data processing, our Privacy Policy will govern to the extent appropriate and permitted by applicable law.

Nothing in these policies overrides mandatory statutory rights.

24. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of India.

Subject to applicable consumer protection laws and mandatory jurisdictional requirements, disputes relating to these Terms may be brought before courts or other competent authorities having jurisdiction in Bengaluru, Karnataka, India.

Nothing in this section restricts a consumer's right to approach an appropriate consumer commission or other authority under applicable law.

25. Contact Information

For questions, concerns, or assistance regarding these Terms of Service, please contact:

CRAQO — Premium Crafted Chocolate

Email: support.craqo@gmail.com

Phone: +91 6360007266

Business Address:

Bommasandra Jigani Link Road, Ground Floor

Jigani, Karnataka – 560105

India

Our customer support team will assist you with product inquiries, order concerns, and other service-related matters.

CRAQO — Crafted to Crave. Built on Trust.