Shipping policy

SHIPPING & DELIVERY POLICY

CRAQO — Premium Crafted Chocolate

Last Updated: October 19, 2026

1. Our Commitment

At CRAQO, we believe the experience of exceptional chocolate should begin long before the first bite.

Every order is prepared and packaged with care to help ensure that your chocolates reach you in excellent condition.

This Shipping & Delivery Policy explains how we process, dispatch, ship, and deliver orders placed through our official online store.

We are committed to providing a reliable, transparent, and convenient delivery experience for our customers.

2. Shipping Locations

CRAQO currently accepts orders for delivery to serviceable locations within India.

Delivery availability depends on the destination PIN code, shipping partner coverage, and operational conditions.

Certain remote locations or regions may not be eligible for delivery.

Customers can check delivery availability during checkout by entering their shipping address and PIN code.

We currently do not offer international shipping unless expressly stated on our website.

3. Order Processing and Dispatch

Orders are processed after successful payment confirmation or order verification, as applicable.

We aim to prepare and dispatch orders within the processing timeframe communicated during checkout or in your order confirmation.

Orders placed on Sundays or public holidays may be processed on the next working day.

Processing times may vary during:

  • Festivals and promotional campaigns.

  • High-volume sales periods.

  • Public holidays.

  • Product availability constraints.

  • Extreme weather or temperature conditions.

  • Unexpected operational disruptions.

Once your order is dispatched, you will receive a shipping confirmation through an available communication channel.

4. Estimated Delivery Timelines

Delivery timelines depend on the destination, shipping partner, and service availability.

Estimated delivery dates or delivery windows will be communicated during checkout, in your order confirmation, or through shipment tracking where available.

Please note that estimated delivery dates are not guaranteed unless expressly stated otherwise.

Delays may occasionally occur due to weather conditions, transportation disruptions, regional restrictions, courier operations, or other unforeseen circumstances.

If a significant delay affects your order, please contact CRAQO customer support for assistance.

5. Shipping Charges

Shipping charges, if applicable, are calculated based on factors such as the delivery location, order value, shipping method, and applicable promotional offers.

The final shipping charge will be displayed during checkout before you confirm your purchase.

CRAQO may occasionally offer free shipping or promotional shipping discounts on eligible orders.

Any eligibility requirements or minimum purchase values will be clearly communicated on our website.

We will not add undisclosed shipping charges after an order has been placed.

6. Packaging and Chocolate Protection

Chocolate is naturally sensitive to heat, humidity, and changes in temperature.

At CRAQO, we take reasonable care when preparing and packaging our products for shipment.

Depending on operational requirements and weather conditions, we may use protective packaging or adjust dispatch schedules to help preserve product quality.

However, exposure to elevated temperatures during transportation may affect the chocolate's appearance, shape, or texture.

We recommend receiving your delivery promptly and storing the chocolates according to the instructions printed on the product packaging.

If your order arrives severely melted, damaged, or otherwise unsuitable for consumption, please contact us with photographs so we can assess the issue and provide an appropriate resolution.

7. Order Tracking

Once your order has been dispatched, we will provide tracking information where supported by the delivery partner.

Tracking details may be shared through:

  • Email notifications.

  • SMS notifications.

  • WhatsApp notifications, where enabled.

  • Order status pages or tracking links.

Tracking information may take some time to become active after dispatch.

If you are unable to track your shipment, please contact our customer support team.

8. Delivery Attempts and Customer Availability

Our delivery partners may contact you to coordinate delivery.

Customers are responsible for providing accurate and complete shipping information, including:

  • Recipient name.

  • Complete delivery address.

  • Correct PIN code.

  • Active mobile number.

  • Relevant address landmarks, where necessary.

If delivery cannot be completed because of an incorrect address, an unavailable recipient, or repeated unsuccessful delivery attempts, the shipment may be returned to the sender.

CRAQO will review such cases individually and communicate the available options.

Additional shipping charges may apply for redelivery where the failed delivery was caused by incorrect information provided by the customer, subject to prior disclosure and applicable law.

9. Incorrect Shipping Address

Customers should carefully review their shipping details before confirming an order.

If you notice an error in your delivery address, please contact CRAQO immediately.

We will make reasonable efforts to update the address before dispatch.

Once an order has been shipped, address changes may not be possible and will depend on the delivery partner's capabilities.

CRAQO is not responsible for delivery failures caused solely by incorrect customer-provided information, except to the extent required by applicable law.

10. Delayed Deliveries

Although we strive to deliver every order within the estimated timeframe, occasional delays may occur.

Possible causes include:

  • Adverse weather conditions.

  • Transportation disruptions.

  • High shipment volumes.

  • Courier service interruptions.

  • Government restrictions.

  • Incorrect or incomplete shipping details.

  • Unforeseen operational circumstances.

If your order is significantly delayed, please contact our support team with your order number.

We will coordinate with the relevant delivery partner and provide available updates.

Where a delay results in a failure to fulfil the order in accordance with applicable law, customers will remain entitled to appropriate remedies.

11. Lost or Missing Shipments

If your order is marked as delivered but you have not received it, please contact CRAQO as soon as possible.

We recommend checking with household members, reception staff, or other authorised recipients before reporting a missing delivery.

Our team will investigate the issue with the relevant shipping partner.

If a shipment is confirmed lost in transit or is not delivered due to circumstances attributable to CRAQO or its delivery partners, we will offer an appropriate refund or replacement.

Any resolution will be provided in accordance with our Return & Refund Policy and applicable consumer protection laws.

12. Damaged or Melted Products

We understand that receiving chocolate in perfect condition is essential to the CRAQO experience.

If your order arrives damaged, severely melted, defective, or otherwise unsuitable for consumption, please contact us within 7 calendar days of delivery, where reasonably possible.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the affected product.

  • Photographs of the outer packaging and shipping label, where available.

Our customer support team will review the concern and offer an appropriate resolution.

The 7-day reporting window is our standard customer service guideline and does not restrict rights or remedies available under applicable law.

For more information, please refer to our Return & Refund Policy.

13. Order Cancellation Before Dispatch

Customers who wish to cancel an order should contact CRAQO as soon as possible.

Orders may be cancelled before packing or dispatch where operationally possible.

Once an order has been dispatched, cancellation may no longer be possible.

Eligible refunds will be handled in accordance with our Return & Refund Policy.

If CRAQO is unable to fulfil an order because of product unavailability or other operational issues, we will notify the customer and arrange an appropriate refund.

14. Cash on Delivery

Cash on Delivery (COD), if offered, will be available only for eligible orders and serviceable locations.

COD availability will be displayed during checkout.

Additional verification or delivery conditions may apply to COD orders.

Customers are requested to provide accurate contact information and remain available to receive the shipment.

CRAQO reserves the right to restrict COD availability where reasonably necessary to prevent fraud or repeated unsuccessful deliveries, subject to applicable law.

15. Delivery During Extreme Weather

High temperatures and extreme weather can affect the condition of chocolate during transportation.

To protect product quality, CRAQO may temporarily delay dispatch, adjust shipping arrangements, or suspend deliveries to certain locations when conditions create a significant risk to product quality or safe transportation.

Where such action affects an existing order, we will communicate the situation and offer appropriate options, including cancellation and refund where required.

Our priority is to deliver chocolate that meets our quality expectations.

16. Shipping Through Third-Party Delivery Partners

CRAQO may use independent logistics and courier service providers to deliver orders.

While we work with delivery partners to provide a reliable service, certain aspects of transportation and last-mile delivery are managed by those providers.

CRAQO will assist customers with reasonable delivery-related inquiries and complaints.

Nothing in this policy excludes CRAQO's responsibilities or customer rights under applicable consumer protection laws.

17. Changes to This Policy

CRAQO may update this Shipping & Delivery Policy periodically to reflect changes in shipping operations, service availability, logistics partners, or applicable legal requirements.

The latest version will be available on our website with the updated revision date.

Changes will not retrospectively remove rights already acquired by customers under applicable law.

18. Contact Information

For shipping inquiries, tracking assistance, delivery concerns, or damaged shipment reports, please contact:

CRAQO — Premium Crafted Chocolate

Email: support.craqo@gmail.com

Phone: +91 6360007266

Business Address:

Bommasandra Jigani Link Road, Ground Floor

Jigani, Karnataka – 560105

India

When contacting us regarding an order, please include your order number for faster assistance.


CRAQO — Crafted with Passion. Packed with Care. Delivered for Indulgence.